Frequently Asked Questions
 1.
What gift wrapping services do you offer?
2. How do I get your weekly e-mails?
3. What is your return policy?
4. How do I make a return or exchange?
5. When will my credit card be refunded?
6. Shipping guidelines
7. Shipping restrictions
8. Coupons
9. Item availability
10. Methods of payment
11. Do you charge sales tax?
12. How can I track my order?
13. How do I check my order status?
14. How can I change or modify my order?
15. I did not get an e-mail confirming my order
16. Which
designers do you carry currently?
What gift wrapping services
do you offer?
We offer a gift wrapping service for $4.00 per box. You can select this
option during the checkout process. Our gift wrap includes plain wrapping
paper, ribbon, tissue and our signature sticker. Please specify if you
would like certain items boxed and wrapped separately in the customer
comments section of your order.
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How do I get your weekly e-mails?
Drop your email address in the “Join our Email List” box on
the website! You will then receive a weekly email containing the latest
promotions, coupon codes, and new arrivals.
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What is your return policy?
ALL SALES ARE FINAL ON JEWELRY, SHOES, ACCESSORIES, HANDBAGS AND SALE
MERCHANDISE.
Returns and exchanges are accepted on items that are unworn, in new condition
and have ALL tags attached. Damage or omission of any items will result
in a re-stocking fee. It is up to the store managers decision on all internet
returns.
Returns and exchanges must be postmarked within 14 days from the date
your order was shipped (ship date is shown on your sales receipt). If
items are postmarked after 14 days but within 30 days of receipt, we will
provide you with a store credit. After 30 days merchandise cannot be returned.
Anything after the 30 day period will be considered an unauthorized return.
Any unauthorized returns will be immediately shipped back to you at your
own expense and your credit card on file will be charged.
D2k.com does not refund shipping and handling charges.
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How do I make a return or exchange?
Send returns/exchanges to:
D2K, LLC
Web Return/Exchange
19 Water St.
Johnston, RI 02919
Include the original invoice (or copy) and fill out the return/exchange
form.
We suggest shipping your return using a traceable method and insuring
the package since we cannot be held responsible for packages we do not
ship ourselves.
Please note: A $6.00 shipping fee will be charged to your credit card
to cover the cost of the items you are exchanging.
We will notify you via email once we have processed your refund or exchange.
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When will my credit card be refunded?
Once we have received your return, we will refund your credit card within
3-5 business days. We will send you an email confirmation once the refund
has been processed. In store purchases can only be returned for store
credit.
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Shipping guidelines
If an order is placed Monday-Friday before 3pm EST, the order will be
processed next day, excluding holidays. Your merchandise will be shipped
right away pending availability and credit card verification.
Orders placed after 3pm EST will be processed and shipped the following
business day.
All orders placed on Friday after 3pm EST will be processed and shipped
on the following business day (Monday).
Shipping Rates:
$10 - ground
$15- 2 day
$20- Overnite
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Shipping restrictions
We cannot ship to PO BOXES or APO/FPO addresses via UPS. We do not offer
Saturday delivery. Signature is required on arrival.
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Coupons
To redeem your coupon, enter the coupon code in during the checkout process.
Your coupon will automatically be applied to your order. Please note that
coupons cannot be used in combination with any other offers.
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Item availability
At D2K, LLC we make every attempt to keep adequate stock of merchandise
listed on our site. Occasionally we do sell out of certain products and
items from time to time. If you have placed an order for an item that
is sold out, you will promptly receive an email notification or phone
call. If the item can be special ordered, we will do so and have it shipped
to you. If the item can not be special ordered we will refund your credit
card within three days.
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Methods of payment
D2K, LLC accepts all major credit cards: Visa, Master Card, Discover and
American Express. Please note that all of our international orders are
paid through Paypal.
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Do you charge sales tax?
There is NO sales tax if the order is SHIPPED outside the state of R.I.
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How can I track my order?
Once the order is processed we will send you a shipping confirmation e-mail.
You will also receive an email from UPS with a tracking number at the
time of shipping.
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How do I check my order status?
All orders are shipped through UPS. Your tracking number will be email
to you at the time of shipment.
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How can I change or modify my order?
Please contact a D2K, LLC representative by phone at 1-866-223-4264 or
by email at CustomerService@d2k.com.
If your order has not been processed or shipped, it is possible that your
purchase can be modified. Once your order has been processed, we are unable
to make any changes including cancellations.
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I did not get an e-mail confirming my order
If you do not receive a confirmation email after you placed your order,
an incorrect email address was entered. Please call our web phone line
at 1.866.223.4264 and one of our customer service representatives will
help you.
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We proudly provide jewelry,
apparel and accessories for cleints in: New York, Boston, Los Angeles,
Chicago, Miami,Atlanta, San Francisco, Dallas, Houston, Philadelphia,
Washington, D.C., Denver, Seattle and around the entire United States
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Which designers do you carry
currently?
Shop D2k offers a wide range of
designer apparel from: Blush Collete Malouf, Erika Pena, Eugenia Kim,
Free People Mawi, Dolan, On Aura Tout Vu,Rachel Leigh,Roxanne Assoulin
for Lee Angel, Stacy Lapidus, Virgins Saints Voom by Joy Han, Meghan
Fabulous and Angels and many more.
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